Mobile Terms

  1. Step provides information about its Services and your account through SMS messaging (the “Step SMS Notification Program”). You can also elect to receive messages about Step offers and rewards programs (the “Step SMS Promotional Program”).

  2. You opt in to the Step SMS Notification Program when you sign up for a Step account through the Step app or Website. You can also opt in to the Step SMS Promotional Program by responding “START” to any message you recieve from us. Participation in the Step SMS Promotional Program is not required in order to use Step.

  3. You can cancel the Step SMS Promotional Program at any time. Just respond “STOP” to any message you recieve from us. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed from the SMS Promotional Program. After this, you will no longer receive promotional SMS messages from us. Your ability to use the Step app and your Step account will not be affected by cancellation of the SMS Promotional Program If you want to join again, just reply “START”. If you opt out of the SMS Promotional Program, you will continue to receive informational SMS communications about your account.

  4. If at any time you forget what keywords are supported, just text “HELP” to the short code. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

  5. We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). Carriers are not liable for delayed or undelivered messages.

  6. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to hello@step.com.

  7. Our complete privacy policy is available here: https://step.com/policies/privacy

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