Step keeps your money safe

Strong encryption and authentication are at the core of Step to ensure your money and information are safe and secure.

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Your money is insured and protected

All deposits made with Step are insured up to $250,000 by our bank partner, Evolve Bank & Trust, member FDIC. That means your money is safe, no matter what.

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How we protect your account

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24/7 monitoring.
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Sensitive details are always encrypted.
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Our servers use Transport Layer Security (TLS) protocol.
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Add TouchID, FaceID, or device PIN to secure your app and account.

Get notified when your card is used

We’ll send you notifications for each transaction you make with your Step Card. If something looks off, instantly report suspicious activity from the app.

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What happens if someone steals my card?

If someone steals your Step Card or you misplaced it, you can lock it immediately from the Step app under the Manage Card section. Once you report your card as stolen, we will ship you a new card, and/or you can continue to use Apple Pay and Google Pay.

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Visa’s Zero Liability Protection

All Step Card transactions are protected by Visa’s Zero Liability Protection. You are never responsible for fraudulent charges.

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