Gen Z is the generation of the side hustle. 💪🏻 They’re creators. 👩🎤 They’re freelancers. 🧑💻 They’re investors. 👩💼 And they’re not afraid to take on challenges, especially when it comes to their finances - and we’re here for it.
Step is a next-generation financial services company building a better banking experience to help teens and young adults achieve financial independence and knowledge at an earlier age. We’re on a mission to improve the financial future of the next generation by empowering teens to start their financial journey today. Step is a well-funded Series C company that has raised more than $175M, focused on disrupting the banking industry through a differentiated mobile-first consumer experience.
Teens and families love our product. We eclipsed 1 million customers in just four months after launch and have now crossed 2.5 million customers in our first year on the market. If you’re looking to join a fast-growing company with a strong mission and vision that puts people first, we want to meet you!
Step is looking for an experienced Customer Experience A to be our first point of contact for customer inquiries. Money is an emotional and important part of everyday life and Step’s customer support experience is a foundational piece of our overall product experience. The ideal candidate is capable of guiding customers through a friendly and positive experience while answering questions across all aspects of the Step product as well as the customer’s stages of financial understanding. This includes fast problem solving and multitasking while interacting with customers in real-time.