Head of Analytics

Palo Alto, CA

Step is a next generation financial services company building the best banking experience to help teens and young adults achieve financial independence and knowledge at an earlier age.  Step’s mission is to create a bank that gives you the tools to become smarter with your money and reward you along your financial journey. Step is a well-funded Series A company focused on disrupting banking through a differentiated mobile-first consumer experience.  The founding team has extensive background in FinTech and building successful consumer products and brands. If you’re looking to join a fast-growing company with a strong mission and vision that puts people first, we want to meet you.

The Role

Step is looking for an experienced Head of Analytics to be a founding member of our Analytics team. We're looking for someone to roll up their sleeves and be the companies first analytics hire eventually building out and leading a team.  The Head of Analytics is focused on driving tangible business impact across the company, maintaining processes and infrastructure while providing leadership for all of analytics and business intelligence. The Head of Analytics will be expected to expand beyond analytics and be a strategic thought partner across the company.


  • Effectively communicate with senior leaders and drive strategic decision making
  • Establish a long-term strategy for analytics at Step
  • Hire and develop top-tier outstanding, talented people for your team
  • Identify opportunities for data-driven decision making
  • Own supply and demand forecast models, understand deviations and business drivers
  • Initiate, orchestrate, and supervise business-critical tactical investigations as necessary
  • Train other teams across Step on how to self-serve for business-as-usual analysis
  • Best practices for AB testing, consistent analysis of results and cataloguing of what we learn

About You

  • 5+ years of experience in analytics or data science
  • Bachelor’s degree, preferably in a quantitative field
  • MBA preferred
  • Providing leadership to the team to champion the use of data for better decision- making
  • Hiring and coaching analysts and business intelligence engineers
  • Strong professional background using SQL and python for data manipulation
  • Strong ability to understand business priorities, recognize leverage in analytics projects, and prioritize appropriately
  • Implementation of data infrastructure (data pipelines, ETL, CDI, client-side tracking)
  • Can apply statistics to business problems (e.g. split testing)
  • Deep familiarity with customer analytics, including but not limited to demand forecasting, multi-touch attribution, customer segmentation, and lifetime value
  • Eager to roll up your sleeves and dig into any problem in a fast-paced startup environment

Working at Step

  • Competitive salary based on experience, with full medical and dental benefits
  • Stock in an early stage startup that is growing
  • Flexible WFH and vacation policy
  • Free daily lunches
  • Free snacks & drinks 
  • Monthly team events outside the office
  • Monthly stipend for commuter benefits and card testing
  • Office right next to Caltrain

The team

Step was founded by financial industry veterans CJ MacDonald and Alexey Kalinichenko to provide teens and their families with financial tools for today’s modern-day banking needs and to promote financial literacy for the future. The founding team has 50+ years in combined financial technology experience across companies like Gyft, First Data, Square and Google.

About the team