Chief of Staff

Palo Alto, CA

Gen Z is the generation of the side hustle. 💪🏻 They’re creators. 👩‍🎤 They’re freelancers. 🧑‍💻 They’re investors. 👩‍💼 And they’re not afraid to take on challenges, especially when it comes to their finances - and we’re here for it.

Step is a next generation financial services company building a better banking experience to help teens and young adults achieve financial independence and knowledge at an earlier age. We’re on a mission to improve the financial future of the next generation and empower teens to start their financial journey today. Step is a well-funded Series C company that has raised more than $175M, focused on disrupting the banking industry through a differentiated mobile-first consumer experience.

Teens and families love our product. We eclipsed 1.5M customers in just six months. If you’re looking to join a fast-growing company with a strong mission and vision that puts people first, we want to meet you!

The Role

The Chief of Staff is a unique role that will make an impact in all aspects of the business. We are looking for a strategic thought partner who is ready to have impact on day one. You will report directly to the CEO to partner on strategic initiatives across the company and you will also help drive the company’s weekly, quarterly and annual planning meetings. The Chief of Staff will work on a variety of initiatives for the Executive team with a primary focus on projects related to maximizing the output of our people as it relates to company objectives and taking the lead on special projects that propel our business forward. We are looking for a talented, motivated, organized, and analytic individual who will thrive in a fast-paced and rapidly changing environment.

Responsibilities

  • Advise the CEO and senior management team on a wide range of items
  • Manage day-to-day activities in support of strategic goals across the company
  • Help manage the CEO’s schedule and various operational logistics
  • Eventually manage a team across operations
  • Work with the team to ensure that we maintain our core values and an entrepreneurial spirit and collaborative environment
  • Facilitate effective decision-making throughout the organization, proactively setting the context and documenting decisions
  • Understand the pulse of the company, team, and culture and make sure we maintain focus and discipline
  • Work directly with CEO on aligning Organization and People needs
  • Drive company cadence through scheduling and agendas for Business Reviews, All Hands, Board Meetings, and Department Head Meetings
  • Oversee budgetary planning and cost management working closely with the finance team
  • Create leverage by facilitating awareness of key issues, and making rapid, high-quality decisions
  • Improve collaboration across internal and external stakeholders by driving communication, information sharing, and alignmentImplement and maintain team onboarding and offboarding process

About You

  • 7-10+ years of experience as EA or Chief of Staff
  • Start-up experience and prior experience with a hypergrowth company is a plus
  • People management and cross-org collaboration skills
  • Systems thinking and reasoning from first principles
  • Exceptional analytical skills with the ability to answer your own questions
  • Team-oriented mindset and the ability to work with a wide range of individuals
  • Strong critical thinking, problem-solving, decision-making and communication skills
  • Naturally curious and willing to take measured risks
  • Personal integrity and a team-first mindset
  • Exceptional project management and a focus on results
  • Self-starter and able to work autonomously
  • Outstanding analytic ability
  • Intellectual curiosity

Working at Step

  • Competitive salary based on experience, with full medical and dental benefits 💸
  • High potential for growth 📈
  • Stock in an early-stage startup 🤩
  • Flexible WFH and vacation policy 🏝
  • Employee referral program 👯‍♀️👯
  • Monthly stipend for Step Card testing ☕️
  • 401K plan 💪🏻

The team

Step was founded by financial industry veterans CJ MacDonald and Alexey Kalinichenko to provide teens and their families with financial tools for today’s modern-day banking needs and to promote financial literacy for the future. The founding team has 50+ years in combined financial technology experience across companies like Gyft, First Data, Square and Google.

About the team