Head of User Research
Palo Alto, CA or Remote
Gen Z is the generation of the side hustle. 💪🏻 They’re creators. 👩🎤 They’re freelancers. 🧑💻 They’re investors. 👩💼 And they’re not afraid to take on challenges, especially when it comes to their finances - and we’re here for it.
Step is a next-generation financial services company building a better banking experience to help teens and young adults achieve financial independence and knowledge at an earlier age. We’re on a mission to improve the financial future of the next generation by empowering teens to start their financial journey today. Step is a well-funded Series C company that has raised more than $175M, focused on disrupting the banking industry through a differentiated mobile-first consumer experience.
Teens and families love our product. We eclipsed 1 million customers in just four months after launch and have now crossed 2 million customers in our first 9 months on the market. If you’re looking to join a fast-growing company with a strong mission and vision that puts people first, we want to meet you!
Step is looking for Head of User Experience an experienced Researcher who can lead research across the company, establish processes and eventually build the research team. We are a design focused consumer brand that works on physical products, digital products, and mobile apps. We're looking for someone to roll up their sleeves, work closely with Product, Design, and Data Analytics leaders to conduct various types of research, manage communication with our highly engaged community and inform product decisions. The ideal candidate is a passionate researcher who is comfortable working closely with cross-functional teams to influence product strategy and rally them around elegant, innovative mobile solutions that delight our users.
- Conduct independent research on multiple aspects of products and experiences.
- Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
- Work with Analytics, Designers, Product, and Engineers to prioritize research opportunities in a fast-paced, rapidly changing environment.
- Understand and incorporate complex technical and business requirements into research.
- Advocate research findings to diverse audiences through written reports and in-person presentations.
- Communicate directly with internal stakeholders to successfully and efficiently meet the deliverable requirements of a project.
- 10+ years of relevant work experience.
- Experience conducting semi-structured interviews, contextual field visits, usability studies either live or remote (e.g. Userzoom or usertesting.com).
- Experience integrating user research into product and design practices.
- Experience in survey design (e.g. Qualtrics), Working knowledge of statistics and experimental design.
- Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
- Effective interpersonal, communication, negotiation and collaboration skills.
- Ability to oversee multiple, simultaneous research projects
- Passion for recruiting, motivating, and managing a team of multidisciplinary researchers.
- BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, a related field or equivalent practical experience.
- Master's degree or PhD in a related field.
- Competitive salary based on experience, with full medical and dental benefits 💸
- High potential for growth 📈
- Stock in an early-stage startup 🤩
- Flexible WFH and vacation policy 🏝
- Employee referral program 👯♀️👯
- Monthly stipend for Step Card testing ☕️
- 401K plan 💪🏻